FAQs
What do we accept?
We accept gently used items in good clean condition. All zippers must work and no rips in any clothing. Tack must be safe to use and in good repair. Any items requiring repair will not be accepted.
We are willing to clean tack to ensure maximum value, but there will be a 5$ fee per item if not cleaned prior to drop off and 20$ fee for cleaning saddles.
Items we would be happy to accept:
- Full seat and Knee patch breeches (Childs or adults)
- Riding shirts and vests
- Show clothes (Jackets, shirts etc.)
- Tall boots (with zippers) and paddock boots
- Bridles (must be complete, not missing parts - but reins not required)
- Reins of all types
- Bits
- Clean Dressage pads
- Horse boots, Polos, Wraps and Therapy Wraps/Boots.
- Horse Blankets (in clean condition and not requiring any repairs to be serviceable).
- Dressage Saddles
- Training equipment (martingales, lunge equipment etc.)
- Spurs and whips
- Leather Halters
- Show trunks (aluminum or plastic)
- Dog related items
What we are not accepting at this time:
- Safety equipment (Helmets, Safety Vests)
- Western Tack
- Racing Tack
- Cowboy Boots
- Head to tail or heavy wool coolers
- Dirty horse boots
- Socks (unless new)
- Tall boots without zippers
- Australian Tack
- Grooming supplies unless new
- Non-Horse related items
- Heavy wooden tack boxes
- Anything dirty, damaged, moldy or otherwise undesirable to buyers!
What percentage do you take?
When you consign with us, you get 75% and we take 25% of the selling price of the item.
After 30 days, items may be discounted until sold. if you have a minimum price you will accept, please discuss it with us before we pick it up.
Items with us more than 30 days, may be included in Sales, discounts, or other promotions lowering the sale price. Again, if you have an amount you need for an item, we can discuss it beforehand.
On Saddles, we take a flat 20% leaving you with 80% of the selling price!
How do I consign?
Consigning is easy! You contact us and we can arrange pick up or a drop off point for your items. We generally do pick ups on Wednesday, Friday and Weekends.
We will assess your items, discuss price with you, have you sign a consignors agreement and then do the hard work of marketing your items and getting them sold!
You will have access to your account to see what items are priced at and if they have sold. It will also show you the amount owed to you.
How do I get paid for the items I have sold?
We will be paying consignors at the end of the month their item(s) sell. E-transfer is the preferred method to transfer money.
You may choose to wait for until all your items have been sold. If you would like this option, please let us know at time of consigning.
How can I contact All About Tack?
You can email us at info@allabouttack.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Langley BC, Canada.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received if the items are not as described, but the refund must be started within 24 hours of receiving and you are responsible for return shipping.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 1-3 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are in Canadian Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@allabouttack.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.